Warranty by Model of Optibike

Bike ModelBatteryFrameElectronicsMotor (MBB)BrakesSuspensionDrivetrain
Pioneer Allroad1 Year1 Year1 Year1 Year1 Year1 Year1 Year
SIMBB 29C, 29R, and Fat R2 Years5 Years1 Year1 Year1 Year1 Year1 Year
R8, R8HD, and Helia3 Years5 Years1 Year1 Year1 Year1 Year1 Year
R112 Years5 Years1 Year1 Year1 Year1 Year1 Year

Warranty Details

Battery

Optibike batteries have been shown to have the longest life in the electric bike industry. The Optibike Lithium battery is guaranteed to have 70% of its original tested capacity at the end of the warranty Period.

If the battery fails completely during the first year it will be replaced or repaired at no charge. During the balance of the warranty, the battery will be replaced on a prorated basis. Capacity is tested at Optibike prior to shipment.

Lithium batteries require care and some maintenance to maximize life expectancy.  Abusing your battery will void your warranty. See below for details.

  • Warranty is void if battery is charged below 32 degrees F (0C).
  • Warranty is void if battery is not charged every month.

In the event that a battery needs to be removed for return shipment to Optibike, Optibike will reimburse customer for labor in the first 12 months of bike ownership. Subject to terms and conditions. After 12 months, all labor is the responsibility of the customer.

There is not a labor charge to remove the battery during the warranty period if the bike is brought in to Optibike located in CO.

Optibike retains the right to repair or replace battery at the sole discretion of Optibike. In the event that battery is not repairable, the battery will be replaced with a prorated credit applied towards the replacement for the remainder of the original battery warranty.

For customers living in the Continental US, Optibike pays shipping in both directions for battery repairs/replacement for the first 12 months. For the remainder of the warranty after 12 months, the customer is responsible for paying for the shipping to Optibike and Optibike will pay to return the battery to the customer.

All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local, state, federal, and international laws.

Lithium batteries sold by Optibike can NEVER be taken on board a passenger aircraft.

Frame

The Optibike frame is covered for the term listed in the table for the original owner from defects. Subject to terms and conditions.

In the event a frame is found defective, domestic shipping, parts and labor to replace said frame is paid by Optibike for the first 12 months from the original date of manufacture.

After 12 months, Optibike pays for parts only. Labor and shipping are paid by customer. The cost of repairing/replacing Custom paint is never included in frame warranty at any time.

Motor: Motorized Bottom Bracket (MBB)

The Motorized Bottom Bracket (MBB) is warranted for 12 months from original date of manufacture to be free of defects. Subject to terms and conditions

In the event of a warranty claim requiring the MBB to be returned to Optibike customer is responsible for removal and shipment to Optibike.

Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.

International customers and customers living in Alaska or Hawaii, shipping is not included in the battery warranty.

Electronics

The electronics components are warranted for 12 months from original date of manufacture to be free of defects.

Subject to terms and conditions.

In the event of a warranty claim requiring the electronics to be returned to Optibike customer is responsible for removal and shipment to Optibike.

Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.

International customers and customers living in Alaska or Hawaii, shipping is not included in the battery warranty.

Brakes

The brakes are covered for the term listed in the table. Normal wear of the brake pads is not covered.

Warranty claims on components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.

Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.

International customers and customers living in Alaska or Hawaii, shipping is not included in the battery warranty.

Suspension

The suspension units are covered for the term listed in the table. Normal wear of the suspension, such as oil changes and leaking seals are not covered.

Warranty claims on components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.

Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.

International customers and customers living in Alaska or Hawaii, shipping is not included in the battery warranty.

Drivetrain

The drivetrain includes the sprockets, shifting system, chain and wheels. Drivetrain units are covered for the term listed in the table. Normal wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent wheels and worn tires are not covered.

Warranty claims on components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.

Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.

International customers and customers living in Alaska or Hawaii, shipping is not included in the battery warranty.

Terms and Conditions

This warranty does not cover damage from abuse, misuse, neglect, improper assembly or from the addition of parts and components not originally installed at the factory.

Any alterations to the original design shall void warranty coverage

Optibike explicitly exempts from coverage any damage on bicycles used for jumping, stunt riding, rental programs, observed trials and any similar extreme riding or events.

Incidental and consequential damages are also not covered.

Optibike does not cover the cost of international warranty shipping or warranty shipping to Hawaii or Alaska at any time, for any reason.

Warranty may be voided if normal maintenance procedures are not followed.