Satisfaction Guarantee

The Optibike 45 Day Satisfaction Guarantee

Applies only to Optibikes purchased direct from Optibike, does not apply to dealers.

Optibike is the only company to offer a 45 day satisfaction guarantee on its full line of E-Bikes.

*(Terms and Conditions apply, see section 4.1 Return Policy)

45 Day Return Period

Ride your Optibike for 45 days. At the end of 45 days, if you do not love what we feel is the best electric bicycle on the market, send it back for a refund, no questions asked.

Optibike stands behind the quality of its bikes and offers a 45-day return window under the following conditions:

• Return Window: Bikes may be returned within 45 days of the delivery date.
• Condition: The bike must be in good condition, showing no signs of misuse, damage, or excessive wear.
• Return Shipping: Customers are responsible for return shipping costs. As well as making sure the bike is packaged properly.
• Inspection and Refund: Refunds will be processed once the bike is received and inspected by Optibike. Refunds may be reduced if the bike is found to be damaged or not in good condition.

Our 45 day guarantee is the best on the market.

Our company can do this because of our unmatched quality, the latest in E-Bike technology, and unparalleled performance. We build the best electric bikes in the world, and we feel they are the best electric bikes money can buy.

Many are amazed that we offer this 45-day satisfaction guarantee with each new bike we sell. Optibike has been selling handmade electric bikes since 2006 and our reputation for quality and durability is unmatched. The goal of Optibike is to build the best electric bikes in the world, and we stand behind our goal. If after 45 days of riding your Optibike you are not 100% in love with it, you can send it back for a full refund.

True Personalized Service

At Optibike, personal service to our customers is key. You will work directly with the people who design and build the bikes, a truly dedicated staff. All Optibike components are made to our high standards, so you are assured of quality and long lasting performance.

Your customized E-Bike is hand built in our Colorado shop to your specifications. At Optibike, you are not a number, but a person. Each bike is identified by your name as it is built. No other electric bike company does this for you.

If you have any questions:

Contact Us