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Warranty Table
| Bike Model | Battery | Frame | Electronics | Motor | Brakes | Suspension | Drivetrain |
|---|---|---|---|---|---|---|---|
| Argon | 2 Years | 5 Years | 1 Year | 1 Year | Manufacturer Warranty Applies | Bike does not have suspension | Manufacturer Warranty Applies |
| R15C, R17, R22, R22 Everest, RIOT | 2 Years | 3 Years | 1 Year | 1 Year | Manufacturer Warranty Applies | Manufacturer Warranty Applies | Manufacturer Warranty Applies |
| R8C, R10 | 3 Years | 3 Years | 1 Year | 1 Year | Manufacturer Warranty Applies | Manufacturer Warranty Applies | Manufacturer Warranty Applies |
| SIMBB 29C, 29R, Fat R | 2 Years | 5 Years | 1 Year | 1 Year | Manufacturer Warranty Applies | Manufacturer Warranty Applies | Manufacturer Warranty Applies |
| Pioneer Allroad, Allroad Limited, RMC | 1 Year | 1 Year | 1 Year | 1 Year | Manufacturer Warranty Applies | Manufacturer Warranty Applies | Manufacturer Warranty Applies |
Warranty Terms and Conditions
This warranty does not cover damage from abuse, misuse, neglect, improper assembly, or from the addition of parts and components not originally installed at the factory.
Any alterations to the original design shall void warranty coverage.
Optibike explicitly exempts from coverage any damage on bicycles used for jumping, stunt riding, rental programs, observed trials and any similar extreme riding or events. As well as any damage from water, other than riding the bike in the rain and shallow water crossings up to 6 inches depth for less than 25 feet in length.
See the Intended Use Guide for details on what type of usage is covered.
Incidental and consequential damages are also not covered.
Optibike does not cover the cost of international warranty shipping or warranty shipping to Hawaii or Alaska at any time, for any reason.
Warranty may be voided if normal maintenance procedures are not followed.
Battery Warranty
Optibike batteries have been shown to have the longest life in the electric bike industry. The Optibike battery is guaranteed to have 70% of its original tested capacity at the end of the warranty period.
If the battery fails completely during the first year it will be replaced or repaired at no charge. During the balance of the warranty, the battery will be replaced on a prorated basis. Capacity is tested at Optibike prior to shipment.
Lithium batteries require care and some maintenance to maximize life expectancy. Abusing your battery will void your warranty. See below for details.
- Warranty is void if battery is charged below 32 degrees F (0C).
- Warranty is void if battery is stored with the charger connected.
- Battery must not be left unattended while charging.
- Warranty is void if battery is allowed to discharge completely during storage, it should be checked monthly and charged if needed.
- For the longest lifespan your battery should be stored at around 50% state of charge, in a cooler area.
In the event that a battery needs to be removed for return shipment to Optibike, Optibike will reimburse customer for labor in the first 12 months of bike ownership. Subject to terms and conditions. After 12 months, all labor is the responsibility of the customer.
There is no labor charge to remove the battery during the warranty period if the bike is brought to Optibike located in CO.
Optibike retains the right to repair or replace battery at the sole discretion of Optibike. In the event that the battery is not repairable, the battery will be replaced with a prorated credit applied towards the replacement for the remainder of the original battery warranty.
For customers living in the Continental US, Optibike pays shipping in both directions for battery repairs/replacement for the first 12 months. For the remainder of the warranty after 12 months, the customer is responsible for paying for the shipping to Optibike and Optibike will pay to return the battery to the customer.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be shipped in accordance with all local, state, federal, and international laws.
Lithium batteries sold by Optibike can NEVER be taken on board a passenger aircraft.
Frame Warranty
The Optibike frame is covered for the term listed in the table for the original owner from defects. Subject to terms and conditions.
In the event a frame is found defective, domestic shipping, parts and labor to replace said frame is paid by Optibike for the first 12 months from the original date of manufacture.
After 12 months Optibike pays for parts only. Labor and shipping are paid by customer.
The cost of repairing/replacing Custom paint is never included in frame warranty at any time.
For international customers and customers living in Alaska or Hawaii, shipping is not included in the frame warranty.
Motor: Motorized Bottom Bracket (MBB) Warranty
The Motorized Bottom Bracket (MBB) is covered for the term listed in the table for the original owner from defects. Subject to terms and conditions.
In the event of a warranty claim requiring the MBB to be returned to Optibike, the customer is responsible for removal and shipment to Optibike.
Optibike pays for parts, in house labor and domestic return shipping.
For international customers and customers living in Alaska or Hawaii, shipping is not included in the motor warranty.
Electronics Warranty
The electronic components are covered for the term listed in the table for the original owner from defects. Subject to terms and conditions.
In the event of a warranty claim requiring the electronics to be returned to Optibike, the customer is responsible for removal and shipment to Optibike.
Optibike pays for parts, in house labor and domestic return shipping.
For international customers and customers living in Alaska or Hawaii, shipping is not included in the electronics warranty.
Brakes warranty
The brakes are covered by the brake manufacturer warranty from defects, see brake manufacturer warranty for exact terms. Normal wear of the brake pads is not covered. Subject to terms and conditions.
In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.
Suspension warranty
The front fork and rear shock are covered by the suspension manufacturer warranty from defects, see suspension manufacturer warranty for exact terms. Normal wear of the suspension, such as oil changes and leaking seals are not covered. Subject to terms and conditions.
In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.
Drivetrain warranty
The drivetrain includes the sprockets, shifting system, chain and wheels. Drivetrain components are covered by the drivetrain component manufacturer warranty from defects, see drivetrain component manufacturer warranty for exact terms. Normal wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent wheels and worn tires are not covered. Subject to terms and conditions.
In the event of a warranty claim requiring the components are to be returned to Optibike. Customer is responsible for removal and shipment to Optibike.